Laplink RemoteAssist is an easy-to-use, web-based remote help solution for IT support technicians.
Laplink RemoteAssist requires no prior software installation or licence fees on the remote machine. This means support organisations can efficiently and effectively assist a large and diverse customer base while reducing costs and increasing customer satisfaction.

You don’t have to compromise on security for this kind of flexibility: Laplink RemoteAssist’s secure connections automatically traverse existing personal or corporate firewalls. Additionally, all file transfers between machines are SSL encrypted.

Instant visibility and diagnostics
Agents can access customers' PCs in seconds to quickly diagnose and resolve problems.

Extended Remote Desktop mode
As a result of Laplink's license to the Microsoft remote desktop communications protocol, technicians using Laplink RemoteAssist have administrative rights on the remote PC.

Integrated file transfer
Agents can easily download files, bug fixes, and software updates using simple drag-and-drop commands.

Multiple sessions
Agents can use Laplink RemoteAssist software to remotely control an unlimited number of customer PCs with one license.

Simple interface
An intuitive, tabbed session index allows agents to provide remote assistance to multiple customers conveniently.

Session logging
Agents and customers can each capture and log all session details for audit purposes.

Dial-up support
Laplink RemoteAssist is compatible with even low-speed dial-up connections.

Firewall Traversal
Automatically and securely connect through firewalls on the agent and customer sides.

Security
All data transfers are protected by 128-bit SSL encryption.

Server options
Laplink RemoteAssist can be conveniently hosted on Laplink's servers, or hosted internally for self-managed security and administration.